Disengagement, Statement, and Loyalty
https://gyazo.com/c177e9c4ee3ead5974d9dde61eddf990
withdrawal ・ proposal ・ loyalty -Companies, organization ・Reaction to decline in the state
Hirschman
Amazon
Political scientists focused on the relationship between "speech and loyalty."
Because most of the people don't have the option to leave even if they are dissatisfied with the politics.
Economists focused on the relationship between "disengagement and loyalty."
Most product consumers are dissatisfied with the product but simply stop buying the product without providing input for improvement (= leaving the product)
Focus on this "leave and speak" relationship.
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